Partnering with stakeholders to build out repeatable processes and trainings around technical and reporting tasks. #Yelp jobs professional#
Having your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth.Within 6 months, you’ll be making a clear impact through: Leading technical discussions with customers.
Leading services projects (with peer mentor support) and clearly communicating results and deliverables to customers.Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers.
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Building connections with members from other teams through active networking and community building.įully understanding our Services offerings, from delivery to project management to reporting. Within 3 months, you’ll start hitting your stride by: Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field. Getting to know and begin building working relationships with stakeholders throughout our Sales, Customer Success, Product, and Marketing teams. Meeting with your Professional Services peer mentor and gathering learnings to implement into your role. Making a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to helping customers see social differently. Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Within 1 month, you’ll plant your roots, including: Experience working with product management and agile DevOps teams. Knowledge of Flow Builder, Apex, Visualforce, Lightning Components, Sfdx, Omni-Channel. A Salesforce Certified Service Cloud and Marketing Consultant. Experience working on and managing enterprise level projectsĪdditionally, these are the preferred qualifications that would indicate a particularly strong candidate:. 2+ years experience in a customer-facing consulting role. 3+ years of practical experience and comprehensive knowledge of Service Cloud and Marketing Cloud. These are the minimum qualifications that our Professional Services team is looking for in this role: If you enjoy helping customers succeed and have a unique mix of technical and business expertise, we’d love to speak with you! Mentor and train Sprout staff on Salesforce technologyĪ successful candidate possesses the skills to help customers define, scope, troubleshoot, and optimize the integration between Salesforce and the Sprout solution. Participate in the training and support of Salesforce Integration partners. Participate in customer sales calls to explain integration projects and scope complexity. Align with Sprout Product Managers to propose and create solutions with customers. Suggested solutions will be documented and translated into project deliverables and milestones 
Lead requirements gathering on customer Service Cloud care workflows and work with customers to identify solutions within the Sprout and Salesforce applications to optimize and maintain care operations.Lead technical services projects including guiding customers through Sprout Social’s Salesforce Service and Marketing Cloud integration product installation.Wherever you want to go, we’re committed to helping you get there. And the real kicker? You get to design your own career and follow the path that’s best for you. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. We’re a winning team selling and supporting the leading social media management platform for businesses. Joining the Sales and Success team is an opportunity to accelerate your career. The consultant will be joining a team composed of creative and analytical thinkers committed to helping our customers achieve their strategic goals through our software. Professional Services at Sprout is entering an exciting time as we look to expand and grow our services to support our customers navigating the ever-changing landscape of social media. Sprout Social is looking to hire a Senior Technical Services Consultant for the Professional Services team with experience in implementing 3rd party solutions into Salesforce.
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